Customer Advisory

Dear Valued Customers,
We regret to inform you that Ocean Network Express Pte. Ltd. (“ONE”) has declared force
majeure for all shipments in and out of the United States East and Gulf Coasts, due to the
ILA (International Longshoremen's Association) strike (the “Strike/Lockout”) which began on
12:01 a.m. ET of October 01, 2024.

Need help with eCommerce?
Our eCommerce support team is ready to assist you.
We're excited to announce that our dedicated eCommerce support team is ready to assist you
with any questions or issues you may encounter while using our eCommerce platform.

Dear Valued Customers,

Please be informed that our Booking Acceptance Window is now revised to 40 calendar days from the estimated time of arrival of the vessel to Singapore.

Dear Valued ONE Customer,

Ocean Network Express (ONE) would like to update the following ONE Bunker Surcharges effective 01st October 2024.

Oct - Dec 2024 EU ETS Notice of surcharge update

Please be informed that our Booking Acceptance Window is now changed to 30 calendar days
before the estimated time of arrival of the vessel to Singapore.

Please click here for the customer advisory.

[NOTICE] EU ETS Surcharge (European Union Emission Trading System) JUL - SEPT 2024

Dear Valued Customer,

Thank you for your continued support and for choosing Ocean Network
Express (ONE) to cater to your needs.

The changes in the Surcharge would take place with effect 01st April 2024.
For more details please refer to the attachment below or attached
document.

Appreciate your kind cooperation and have a nice day.

Dear Valued Customer,

Thank you for your continued support and for choosing Ocean Network
Express (ONE) to cater to your needs.

Please kindly be informed of the Detention tariffs for Singapore, effective
from April 1st, 2024.

For more details please refer to the attachment below or attached
document.

Appreciate your kind cooperation and have a nice day.