Customer Advisory
[NOTICE] SURCHARGE UPDATE WITH EFFECT 01ST APRIL 2025
Dear Valued Customers,
Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs.
The changes in the Surcharge would take place with effect from 01st April 2025.
For more details please refer to the attached document.
Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs.
The changes in the Surcharge would take place with effect from 01st April 2025.
For more details please refer to the attached document.
Read more »
[NOTICE] DEMURRAGE AND DETENTION TARIFF UPDATE WITH EFFECT 01ST APRIL 2025
Dear Valued Customers,
Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs.
Please kindly be informed of the Demurrage & Detention Tariffs for Singapore, effect from 01st April 2025.
For more details please refer to the attached document.
Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs.
Please kindly be informed of the Demurrage & Detention Tariffs for Singapore, effect from 01st April 2025.
For more details please refer to the attached document.
Read more »
Notice of Surcharge Update (EES) Apr - Jun 2025
The EES will apply to all existing contracts as well as new contracts commencing on or after January 1, 2025. The EES tariff will be reviewed on a quarterly basis, though this is subject to change with prior notification. Please find below the applicable EES tariff for the period from April 1, 2025, to June 30, 2025.
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US East & Gulf Coasts Port Disruption: Force Majeure Declared
Dear Valued Customers,
We regret to inform you that Ocean Network Express Pte. Ltd. (“ONE”) has declared force
majeure for all shipments in and out of the United States East and Gulf Coasts, due to the
ILA (International Longshoremen's Association) strike (the “Strike/Lockout”) which began on
12:01 a.m. ET of October 01, 2024.
We regret to inform you that Ocean Network Express Pte. Ltd. (“ONE”) has declared force
majeure for all shipments in and out of the United States East and Gulf Coasts, due to the
ILA (International Longshoremen's Association) strike (the “Strike/Lockout”) which began on
12:01 a.m. ET of October 01, 2024.
Read more »
Introducing ONE eCommerce support channel
Need help with eCommerce?
Our eCommerce support team is ready to assist you.
We're excited to announce that our dedicated eCommerce support team is ready to assist you
with any questions or issues you may encounter while using our eCommerce platform.
Our eCommerce support team is ready to assist you.
We're excited to announce that our dedicated eCommerce support team is ready to assist you
with any questions or issues you may encounter while using our eCommerce platform.
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[UPDATE] Change of booking acceptance window (effective 04 Sep 2024)
Dear Valued Customers,
Please be informed that our Booking Acceptance Window is now revised to 40 calendar days from the estimated time of arrival of the vessel to Singapore.
Please be informed that our Booking Acceptance Window is now revised to 40 calendar days from the estimated time of arrival of the vessel to Singapore.
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Tariff OBS and ECA Surcharge update for TP (EB & WB) - Effective October 1, 2024
Dear Valued ONE Customer,
Ocean Network Express (ONE) would like to update the following ONE Bunker Surcharges effective 01st October 2024.
Ocean Network Express (ONE) would like to update the following ONE Bunker Surcharges effective 01st October 2024.
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Oct - Dec 2024 EU ETS Notice of surcharge update
Oct - Dec 2024 EU ETS Notice of surcharge update
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CHANGE OF BOOKING ACCEPTANCE WINDOW
Please be informed that our Booking Acceptance Window is now changed to 30 calendar days
before the estimated time of arrival of the vessel to Singapore.
before the estimated time of arrival of the vessel to Singapore.
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Notice on acceptance of corporate cheques
Please click here for the customer advisory.
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