Customer Advisory

Customer Advisory - Mar 01, 2026

Notice of Demurrage and Detention Tariff Update - Apr 2026

Notice of Demurrage and Detention Tariff Update - Apr 2026
Read more »
Customer Advisory - Mar 01, 2026

Notice of Surcharge Update - Apr 2026

Notice of Surcharge Update - Apr 2026
Read more »
Customer Advisory - Feb 16, 2026

Notice of change of billing process – Transition to Incremental Invoicing

Please click here to read the full details of the advisory, and also to download a PDF version of the advisory.
Read more »
Customer Advisory - Jan 15, 2026

Notice of Surcharge Update - CONTAINER MANAGEMENT FEE FOR DISCHARGE (CMD)

Notice of Surcharge Update - CONTAINER MANAGEMENT FEE FOR DISCHARGE (CMD)
Read more »
Customer Advisory - Aug 15, 2025

Important Notice – Removal of Change Booking Surcharge (CBS)

Read more »
Customer Advisory - Jun 03, 2025

CHANGE OF MULTIMODAL DANGEROUS GOODS FORM

Please be informed of the change regarding the documentation required for your dangerous goods shipments.
Read more »
Customer Advisory - Apr 01, 2025

Notice of Surcharge Update MED ECA /May - June 2025/ Tariff

We would like to inform you that a Mediterranean ECA (ECA REG SURCHARGE) Surcharge will be implemented, effective May 1, 2025.
Expanding on the current ECA surcharges, a Mediterranean ECA surcharge of USD 17 per TEU will be implemented, applying to all import and export shipments in the Mediterranean region.
This surcharge is being introduced to comply with environmental regulations and support sustainable shipping practices.
The ECA tariff will be reviewed on a quarterly basis, though this is subject to change with
prior notification.
Read more »
Customer Advisory - Mar 01, 2025

[NOTICE] SURCHARGE UPDATE WITH EFFECT 01ST APRIL 2025

Dear Valued Customers,

Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs.

The changes in the Surcharge would take place with effect from 01st April 2025.

For more details please refer to the attached document.
Read more »
Customer Advisory - Mar 01, 2025

[NOTICE] DEMURRAGE AND DETENTION TARIFF UPDATE WITH EFFECT 01ST APRIL 2025

Dear Valued Customers,

Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs.

Please kindly be informed of the Demurrage & Detention Tariffs for Singapore, effect from 01st April 2025.

For more details please refer to the attached document.
Read more »
Customer Advisory - Mar 01, 2025

Notice of Surcharge Update (EES) Apr - Jun 2025

The EES will apply to all existing contracts as well as new contracts commencing on or after January 1, 2025. The EES tariff will be reviewed on a quarterly basis, though this is subject to change with prior notification. Please find below the applicable EES tariff for the period from April 1, 2025, to June 30, 2025.
Read more »