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Customer Advisory

Customer Advisory - Apr 01, 2025

Notice of Surcharge Update MED ECA /May - June 2025/ Tariff

We would like to inform you that a Mediterranean ECA (ECA REG SURCHARGE)
Surcharge will be implemented, effective May 1, 2025, for shipments to/from the
Mediterranean region. This surcharge is being introduced to comply with environmental
regulations and support sustainable shipping practices. The ECA tariff will be reviewed on a
quarterly basis, though this is subject to change with prior notification.
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Customer Advisory - Mar 01, 2025

[NOTICE] SURCHARGE UPDATE WITH EFFECT 01ST APRIL 2025

Dear Valued Customers,

Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs.

The changes in the Surcharge would take place with effect from 01st April 2025.

For more details please refer to the attached document.
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Customer Advisory - Mar 01, 2025

[NOTICE] DEMURRAGE AND DETENTION TARIFF UPDATE WITH EFFECT 01ST APRIL 2025

Dear Valued Customers,

Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs.

Please kindly be informed of the Demurrage & Detention Tariffs for Singapore, effect from 01st April 2025.

For more details please refer to the attached document.
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Customer Advisory - Mar 01, 2025

Notice of Surcharge Update (EES) Apr - Jun 2025

The EES will apply to all existing contracts as well as new contracts commencing on or after January 1, 2025. The EES tariff will be reviewed on a quarterly basis, though this is subject to change with prior notification. Please find below the applicable EES tariff for the period from April 1, 2025, to June 30, 2025.
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Customer Advisory - Oct 03, 2024

US East & Gulf Coasts Port Disruption: Force Majeure Declared

Dear Valued Customers,
We regret to inform you that Ocean Network Express Pte. Ltd. (“ONE”) has declared force
majeure for all shipments in and out of the United States East and Gulf Coasts, due to the
ILA (International Longshoremen's Association) strike (the “Strike/Lockout”) which began on
12:01 a.m. ET of October 01, 2024.
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Customer Advisory - Sep 27, 2024

Introducing ONE eCommerce support channel

Need help with eCommerce?
Our eCommerce support team is ready to assist you.
We're excited to announce that our dedicated eCommerce support team is ready to assist you
with any questions or issues you may encounter while using our eCommerce platform.
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Customer Advisory - Sep 04, 2024

[UPDATE] Change of booking acceptance window (effective 04 Sep 2024)

Dear Valued Customers,

Please be informed that our Booking Acceptance Window is now revised to 40 calendar days from the estimated time of arrival of the vessel to Singapore.
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Customer Advisory - Sep 02, 2024

Tariff OBS and ECA Surcharge update for TP (EB & WB) - Effective October 1, 2024

Dear Valued ONE Customer,

Ocean Network Express (ONE) would like to update the following ONE Bunker Surcharges effective 01st October 2024.
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Customer Advisory - Sep 01, 2024

Oct - Dec 2024 EU ETS Notice of surcharge update

Oct - Dec 2024 EU ETS Notice of surcharge update
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Customer Advisory - Jul 05, 2024

CHANGE OF BOOKING ACCEPTANCE WINDOW

Please be informed that our Booking Acceptance Window is now changed to 30 calendar days
before the estimated time of arrival of the vessel to Singapore.
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