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ePayment FAQ

                                 

Q: Can I use the ePayment to pay for all of my bookings with ONE?

A:

Yes, ePayment can be used to pay for all of ONE’s bookings, including ONE QUOTE bookings.

Q: How can I make payment using the ePayment?

A:

For a step-by-step guideline, please refer to our ePayment user guide.

Q: Which payment modes are supported?

A:

For Singapore, QR code scanning via PayNow is available. For Hong Kong, QR code scanning is available via FPS (Faster Payment System). In addition to these, we plan to add more payment options in the near future.

Q: I am having problems accessing the ePayment portal. What should I do?

A:

Please try clearing your cache and cookies from the browser and try accessing the link again. However, if this method does not solve the problem, please contact us by the email address shown in the “Contact Us” page. Alternatively, you can leave us a message using the form here.

Q: I am having issues with the platform. Who should I contact?

A:

If you are facing platform issues, such as not being able to process the BL/invoice or not receiving the notification after payment, please contact us by the email address shown in the “Contact Us” page. Alternatively, you can leave us a message using the form here.

Q: Am I only able to create a purchase order (“PO”) one by one?

A:

No, you can create more than one PO at once by uploading the B/L or invoice numbers in a batch using our batch upload template. For details, please refer to our ePayment user guide.

Q: I paid to the wrong BL/invoice or paid the wrong amount. What should I do?

A:

Please contact us by the email address shown in the “Contact Us” page. Alternatively, you can leave us a message using the form here.

Q: Is it secure to make payment via the ePayment portal?

A:

Yes, it is 100% secure. When you click on ‘Proceed to Pay’, the system will open another browser of QR code with a transaction ID and the total amount. The QR code will be expired after 3 minutes whereby another QR code will be generated again for security purposes.